Operational Notes

• Dogs are not permitted in the gondola or on the bike trails.
• There is intermittent cell phone coverage on the mountain.
• The Stoke Climb, Greely and Mackenzie Ridge trails are multi-use. Please use caution while biking and yield to hikers.

Policies

• Helmets are mandatory.
• You must be an intermediate rider or above to load the gondola.
• You must be at least 6 years of age.
• Children 6-12 must be accompanied by an adult.
• All riders must yield to hikers and uphill traffic.
• Passes will be revoked for deviating off of marked biking trails.
• Pass fraud is subject to $150 fine, with a 2 week suspension of your passholder privileges.
• Come prepared! All riders should have water, a spare tube and tools in case of an emergency.

Risks Associated with Mountain Biking

Mountain biking takes place on steep and rugged terrain and features that are both physically and technically challenging and will expose the rider to many risks, dangers and hazards. These include but are not limited to the following:

• Use of chairlifts and gondolas.
• Changing weather conditions.
• Slips, trips and falls.
• Loss of balance.
• High speed descents.
• Difficulty or inability to control one’s speed and direction.
• Rapid or uncontrolled acceleration on hills and inclines.
• Extreme variation in cycling terrain including steep or slippery sections, trees, roots, tree stumps, logs, cliffs, rocks, rock drops, loose gravel, holes, depressions, streams and creeks.
• Constructed feature such as bridges, ramps, ladders, bumps, berms, jumps, and drops.
• Mechanical failure of equipment.
• Collisions with natural and constructed objects, other mountain bikers, vehicles, pedestrians, spectators and officials.
• Encounters with domestic and wild animals including dogs and bears.
• Negligence of other riders or users of the premises.
• Infectious disease contracted through viruses, bacteria, parasites, and fungi which may be transmitted through direct or indirect contact.
• Negligent first aid.
• Accidents during mountain bike instructional courses, lessons, clinics or sessions.
• Failure to act safely or within one’s own ability or to stay within designated areas.
• And NEGLIGENCE ON THE PART OF THE OPERATOR and its directors, officers, employees, instructors, agents, representatives, volunteers, independent contractors, subcontractors, sponsors, successors and assigns.crew is working hard to get trails opened as soon as they can, in the best condition possible. Thank you for your patience.

Mountain Biking

• Tickets: Non-refundable once scanned. In case of adverse weather shut downs, rain cheques will be issued to those with 2 or less gondola scans (i.e.: 2 laps or less).
• Vertical Cards: Non-refundable. Rain cheques can be issued for card holders with 2 or less gondola scans/day in case of adverse weather and or gondola shutdown. Vertical Cards expire at the end of the Summer Season and unused days are not transferable to another season.
• Season Passes: Non-refundable once the full value of the pass has been used.

All tickets are fully refundable if they have not been picked up and or scanned at any activity.

For refund requests outside of the below parameters, please email [email protected]. Your request will be responded to within one calendar week.